BrainSprout Refund Policy

Last updated: 22 October 2026

Thank you for choosing BrainSprout. Please review this policy before purchasing.

Digital products

BrainSprout sells downloadable digital products, including printable activities and PDF resources. No physical product will be shipped.

Please review the product description, previews, and printing requirements before placing your order.

Change-of-mind refunds

Once your digital product has been made available to you, we do not offer refunds or exchanges simply because you:

• Change your mind or no longer want the product.

• Decide not to download, print, or use it.

• Purchase it by mistake.

• Do not have access to a printer.

This restriction applies to change-of-mind requests only. It does not affect your rights if the product is faulty, not supplied, materially different from its description, or otherwise eligible for a remedy under applicable law.

Download problems or incorrect files

If you cannot access your download, receive the wrong file, or find that a file is corrupted or incomplete, please email support@trybrainsprout.com.

We will help you access your purchase or provide the correct, working files. If we cannot resolve a problem with the product or its delivery, we will provide an appropriate remedy, including a refund where applicable.

Downloading or opening a file does not remove any consumer rights you have under applicable law.

Duplicate charges

If you believe you have been charged more than once for the same order, contact us with the relevant transaction details. We will investigate and refund any confirmed duplicate charge.

How to contact us

Email support@trybrainsprout.com and include:

• Your name and the email address used at checkout.

• Your order number, if available.

• A description of the problem.

• Relevant screenshots or error messages, if available.

Please do not send your full card number, security code, or account password.

Refund processing

Where a refund is approved or required by law, it will normally be returned to the original payment method. We will confirm when it has been processed. The time it takes to appear in your account depends on your bank or payment provider.

Your consumer rights

Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded under applicable consumer protection laws. If this policy conflicts with those rights, the applicable law takes precedence.

Contact: support@trybrainsprout.com
Website: https://trybrainsprout.com